The New Hanoian

I recently had to call for someone to fix my laptop. Got some sort of virus from the boss's comp and couldn't even get the computer to turn on.

I was afraid of losing a few months of pictures of my daughter so I asked him if at least that he would try to save the pics.

He came to my office picked it up and called me in a couple hours with my computer working and all of my pics and files saved an intact.

Great English. Smile. Quick. Professional. Fair rates.

Knowledgeable, attentive, fast and friendly, we highly recommend Quy. He attended to all our home office and home theatre set-up challenges. He will be the first we call in the future, for IT development or troubleshooting.

A friend of mine landed in Hanoi yesterday for a visit. For some strange reason, he could not fire up his laptop on arrival, even though it was working fine before he got on the plane.

I knew Quy from the message boards and suggested we give him a call.

Quy was at my friend's hotel within 30 minutes. He spent more than an hour trying to get it to work. He brought the laptop home with him overnight.

Quy called me early this morning with the diagnosis: The "solid state hard drive" is fried. No repair possible. My friend must seek repair under warranty for the defective part. Quy hopped on his bike and brought the defective machine to my front door within the hour.

Quy would accept no payment since he could not repair the problem.

He goes out of his way. Quy is there when you need him. His English is surpassed only by his technical knowledge and customer service ethic.

There is no need to go looking when you need a computer guy. Quy is all you'll ever need.

Quy was a great help. I was pretty sure that my wireless connection problems were due to the hardware I was using. He was able to confirm that, give advice on how to solve it and fix a few other nagging PC problems. I highly recommend him.

There are two IT guys that come highly recommended by New Hanoiians. I phoned one of them but tuned out when it became clear that he wasn't listening to me. Moving on to QuyDa, I was pleased to have a genuine exchange of information with a fellow who's well-trained (FPT, Hilton Opera Hotel) and has a service ethic. Can't say that he saved my data (it was already irretrievably lost), but we got on well. His English is very strong. Next time I'll head straight for Quy and stay well clear of places like the 'Laptop Hospital' on Ly Nam De (near Cua Dong). Bac David