answered about 14 months ago by robin
As a recent arrivee, I have opened two bank accounts in the last few weeks and I'd have to say that ANZ comes out tops in every respect. My first experience, most of an afternoon spent in the swanky new Vietcombank where the staff can barely move for the piles of paper stacked up everywhere, was not exactly customer friendly, whereas the staff at ANZ have been both courteous and friendly.
As far as I know, HSBC does not do personal banking here, unless, that is, someone knows different?
answered about 14 months ago by hanoiRob
Depends on you.
ANZ will be best for customer service but their fees are about 2 to 4 times as much for any service you need. If you are looking just to have a place to deposit and withdrawal money and can prove your paying taxes in Vietnam (which you'll have to do for any bank if you want to withdraw dollars that are deposited in country or from a transfer in country), then Vietcom bank is really your best bet as once you get the ATM card its smooth sailing and you never have to deal with the office.
If your dealing with large amounts of cash and are happy to pay fees for good customer service then ANZ is definitely more your style. VCB is crap for cust service but in my 2 years banking with them I've only spent more than anhour in their once and average time it takes me is 5 to 10 min for withdrawal and 20 to 30 min for intl transfer. When I was with ANZ was 5 min for normal and 15 for transaction. Both require a few documents to prepare as this is VN national law and unavoidable no matter where you bank.
